As described in the right of withdrawal,
you have a right of withdrawal for every purchase at LODENFREY.
If an item does not fit you perfectly or you do not like it, you can
you can return the goods ordered on lodenfrey.com within 14 days free of charge
free of charge or return it to our store in Munich.
The right of return only applies to unworn, unwashed and flawless items from which the labels have not been removed. Please ensure that all original boxes and dust bags are also included in your return.
The right of return only applies to unworn, unwashed and flawless items from which the labels have not been removed. Please ensure that all original boxes and dust bags are also included in your return.
For returns within Germany, please use the enclosed returns form:
- complete the enclosed returns slip and place it in the returns box
- affix the parcel label marked "Returns" to the box
- send the return shipment via DHL to LODENFREY
For returns from an EU country, we ask you to
- request a return slip from us, either by email to service@lodenfrey.com or by telephone to +49 (0) 89 21 039 0 (Mon. - Sat., 9:00 - 19:00)
- stick the parcel label marked "Returns" on the box
- to send the return shipment via DHL to LODENFREY
REFUND OF THE PURCHASE PRICE FOR RETURNS
The refund of the purchase price of returns depends on the respective payment method.
Have you selected the Riverty invoice payment method? Please reduce the invoice amount yourself by the value of the returned goods.
Have you chosen to pay by credit card? In this case you will receive a credit to the specified card account.
Did you pay by PayPal? In this case, we will refund the value of the return to your PayPal account.
You paid with Klarna? In this case, the outstanding invoice amount will automatically be reduced by the value of the return.