As set out in the cancellation policy,
you are entitled to a right of cancellation for every purchase made at LODENFREY.
Should an item not fit perfectly or not be to your liking,
you may return the goods ordered on lodenfrey.com to us free of charge within 14 days
or return them to our shop in Munich.
The right of return applies only to unworn, unwashed and faultless items from which neither the Lodenfrey labels nor the manufacturer’s labels have been removed. Please ensure that all original packaging, boxes and dust bags are included in your return.
To enable us to process your return quickly and accurately, please complete the returns form enclosed with your delivery in full and include it with your return. The use of the returns form is not a prerequisite for exercising your statutory rights of withdrawal or warranty.
If any information required for the clear identification of the return is missing, the processing of the return may be delayed. Your statutory rights and the statutory time limits remain unaffected by this.
The right of return applies only to unworn, unwashed and faultless items from which neither the Lodenfrey labels nor the manufacturer’s labels have been removed. Please ensure that all original packaging, boxes and dust bags are included in your return.
To enable us to process your return quickly and accurately, please complete the returns form enclosed with your delivery in full and include it with your return. The use of the returns form is not a prerequisite for exercising your statutory rights of withdrawal or warranty.
If any information required for the clear identification of the return is missing, the processing of the return may be delayed. Your statutory rights and the statutory time limits remain unaffected by this.
For returns within Germany, we ask that you:
- to place the enclosed returns form, fully completed, inside the returns box
- to stick the parcel label marked ‘Return’ onto the box
- to send the return via DHL to LODENFREY
For returns from an EU country, please:
- to request a returns form from us, either by email to service@lodenfrey.com or by telephone on +49 (0) 89 21 039 0 (Mon–Sat, 9.00 am–7.00 pm)
- to stick the parcel label marked ‘Return’ onto the box
- to send the return via DHL to LODENFREY
REFUND OF PURCHASE PRICE FOR RETURNS
Refunds for returns depend on the payment method used.
Did you choose to pay by credit card? In this case, you will receive a credit to the card account you provided.
Did you pay via PayPal? In this case, we will refund the value of the return to your PayPal account.
Did you pay via Klarna? In this case, the outstanding invoice amount will automatically be reduced by the value of the return.