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FAQ

General Infromation
If you need any information regarding questions about our house, please ask one of our employees in the house. They will be happy to help you. You can reach our head office by telephone at +49 (0) 89 - 21 039 - 0. Alternatively, you can send an e-mail to info@lodenfrey.com with your request.

Information about the online shop
If you have any questions about the online shop, you can call +49 (0) 89 - 32 38 590 - 222 from Monday to Saturday from 09:00 - 19:00 or send an e-mail to service@lodenfrey.com with your request.

Alterations Tailoring
The purchased item does not fit 100%? No problem, our colleagues from the alteration tailor shop will individually adjust every garment purchased at LODENFREY and thus guarantee a perfect appearance. You will find our customer service on the fourth floor.

Open lengths for suits
You have decided on a matching suit with open lengths and now want to customize it? No problem. We will be happy to fit your suit in our in-house alteration tailor's shop at the head office. Please understand that due to our high quality standards we cannot carry out any alterations that are sent to us. If you do not want to have the open length altered in our house, any tailor in your area can help you.

Arrival by public transport
With the U- as well as S-Bahn to Marienplatz (all lines) it is only a few minutes walk to our house. Tram line 19 even stops directly in front of our store (stop: Theatinerstraße).

Arrival
Address for directions by car: Maffeistraße 7, 80333 Munich, Germany GPS data: Latitude 48.13949; Longitude 11.57404 With the U- as well as the S-Bahn to Marienplatz (all lines) it is only a few minutes walk to our house. The tram line 19 even stops directly in front of our store (stop: Theatinerstraße).

Cashless Payment
You would like to pay in our house with card? Of course we accept all common EC and credit cards.

Click & Collect
We offer you to reserve articles from the online shop and to pick them up in the LODENFREY store. To do so, select the "Pick up in store" option in the online shop. The goods can be tried on and paid for directly at the store. All further information about our Click&Collect service can be found here.

Lost and Found
Have you lost or forgotten something in our store? We keep lost and found items on the ground floor at the main cash desk.

Gift Card
You would like to give your friends or relatives something from our house, but you are not sure about the size? No problem, at our cash desks you can get gift cards with the desired value of goods.

Gift Packaging
Goods purchased from our store can be gift-wrapped at the packing table on the ground floor next to the main checkout. Internet access Would you like to check your e-mails or surf the web while you shop? Of course, we offer our customers a WLAN hotspot throughout the entire store.

Reservations
You are not quite sure whether the garment is really the right one? No problem. You can have your goods put on hold for up to three days.

Tax Free Shopping
As a non-EU citizen, you can have the VAT on your purchases refunded with our partner Premier Tax Free. You will find the necessary Tax Free vouchers at the cash desks.

Opening Hours
We are open Monday to Saturday from 10:00 - 19:00. Returns You want to return or exchange an item from our store? No problem. You can return unworn clothing or unused goods within two weeks on presentation of the receipt. Simply contact a member of staff from the department in which you purchased the item. If you have purchased goods in the online shop, you can also return them to our customer service department on the 4th floor.

Parking Places
Unfortunately, parking is not possible directly at our house. The nearest car parks in the area are

Bavaria Parkgaragen GmbH
Salvatorplatz 1, 80333 München
+49 89 - 92 86 83 05
Mon - Sun, open 24h
Stop: Odeonsplatz‎

Parkhaus Oberpollinger
Neuhauser Straße 18, 80331 München
+49 89 - 29 02 37 59‎
Mon - Sun, open 24h
Stop: Karlsplatz Stachus / Lenbachplatz

G.P. Parkhaus Betriebs-GmbH
Hochbrückenstraße 9, 80331 München
+49 89 - 29 87 22
Mon - Sun, open 24h
Stop: Isartor

Bavaria Parkgaragen GmbH Rieger City
Frauenstraße 38, 80469 München
+49 89 - 24 22 876
Mon - Sun, open 24h
Stop: Isartor

Parkaus am Marienplatz
Rindermarkt 16, 80331 München
+49 89 - 26 51 13
Mon - Sun, open 24h
Stop: Marienplatz

Parkhaus Oberanger
Oberanger 27, Angerhof, 80331 München
+49 1802 - 737 84 71 00
Mon - Sun, open 24h
Stop: Marienplatz / Sendlinger Tor   

Parkgarage Senefelderstraße
Senefelderstraße 7, 80336 München
+49 89 - 59 79 79‎
Mon - Sun, open 24h
Stop: Hauptbahnhof München

Press
For press inquiries please contact: Sallinger Consult & Press
Friedrichstraße 32 D-80801 Munich
Tel: +49 (0)89 - 38 88 845 - 20
Fax: +49 (0)89 - 38 88 845 - 22
E-Mail: info@SallingerPR.de