Terms and Conditions

I. General Terms and Conditions

(1) The following terms and conditions apply to contracts that you enter into with us as the supplier (LODEN-FREY Verkaufshaus GmbH & Co. KG) via the website www.lodenfrey.com. Unless otherwise agreed, the inclusion of any terms and conditions of your own that you may use is hereby excluded.

(2) A ‘consumer’ within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor related to their self-employed professional activity. A business operator is any natural or legal person, or a partnership with legal capacity, which, when entering into a legal transaction, is acting in the course of its independent professional or commercial activity.

§ 2 Accessibility

(1) In accordance with Section 14(1)(2) in conjunction with Annex 3(1) of the BFSG, we provide information on how our website and our e-commerce services comply with the accessibility requirements of the relevant regulation (BFSGV). This information can be accessed via a separate, appropriately labelled button (e.g. ‘Accessibility Statement’ or similar) on our website and includes, in particular, the following points:

- a description of the applicable accessibility requirements;
- a general description of the service in an accessible format;
- descriptions and explanations necessary for understanding how the service is provided;
- a description of how the service meets the relevant accessibility requirements. (2) The contact details of the competent market surveillance authority are as follows:

State Market Surveillance Authority for the Accessibility of Products and Services – Public-Law Institution (MLBF AöR) Carl-Miller-Str. 6 39112 Magdeburg Telephone: +49 391 567 6970 Email: kontakt@mlbf-barrierefrei.de
(3) Where appropriate, we use artificial intelligence (AI) and specialised tools to implement accessibility requirements on our website. This is intended to take into account a wide range of potential disabilities, including visual, auditory, physical, speech, cognitive and neurological impairments. Further details can be found via the separate, appropriately labelled button on our website referred to in paragraph 1.
(4) Our website and our e-commerce services are considered accessible if they can be found, accessed and used by people with disabilities in the generally accepted Weise, without undue difficulty and, in principle, without the need for external assistance.
(5) Measures to implement the accessibility requirements include, for example, clearly distinguishable font sizes and sufficient colour contrast, navigation via mouse and keyboard, alternative text for images, subtitles and audio descriptions in videos (where videos are embedded on the website), language that is easy to read and understand, compatibility with all common screen readers, and customisable display options for various devices (smartphones, tablets, desktop computers, etc.).
§ 3 Formation of the Contract

(1) The subject matter of the contract is the sale of goods. Our offers on the internet are non-binding and do not constitute a binding offer to conclude a contract.

(2) You may submit a binding offer to purchase (order) via the online shopping basket system.
In doing so, the goods you intend to purchase are placed in the ‘shopping basket’. You can access the “shopping basket” via the relevant button in the navigation bar and make changes there at any time. After proceeding to the “Checkout” page and entering your personal details as well as the payment and delivery terms, all order details are finally displayed once more on the order summary page. Vor Before submitting your order, you have the option to review all details once more, make changes (including via your web browser’s ‘Back’ function) or cancel the purchase.

By submitting your order via the ‘Buy’ button, you are making a binding offer to us.

You will first receive an automatic email confirming receipt of your order; this does not yet constitute the conclusion of a contract.

(3) Acceptance of the offer (and thus the conclusion of the contract) takes place within 2 days by means of a written confirmation (e.g. email), in which the fulfilment of the order or dispatch of the goods is confirmed (dispatch confirmation).

Should you not have received such a message, you are no longer bound by your order. In this case, any payments already made will be refunded immediately.

(4) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically guaranteed and, in particular, that it is not blocked by spam filters.

(1) Credit check

Where we make an advance payment, e.g. in the case of payment on account or by direct debit, your data will be passed on to SCHUFA Holding AG, Komoranweg 5, 65201 Wiesbaden, to safeguard our legitimate interests for the purpose of a credit check based on mathematical and statistical methods. We reserve the right to refuse payment by invoice or direct debit based on the outcome of the credit check.

(2) Payment via “PayPal” / “PayPal Checkout”

If you select a payment method offered via “PayPal” / “PayPal Checkout”, the payment transaction will be processed by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22–24 Boulevard Royal, L-2449, Luxembourg; “PayPal”). The individual payment methods via “PayPal” are displayed to you under a button labelled accordingly on our website and during the online ordering process. “PayPal” may use other payment services to process payments; where specific payment terms apply, you will be notified of these separately. Further information on “PayPal” can be found here.

(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(1) The statutory rights in respect of liability for defects apply.

(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so shall not affect your statutory warranty claims.

(3) Where a characteristic of the goods deviates from objective requirements, such deviation shall only be deemed to have been agreed if you were informed of it by us prior to submitting your declaration of contract and the deviation was expressly and separately agreed between the contracting parties.

(1) German law shall apply. In the case of consumers, this choice of law shall apply only insofar as it does not deprive the consumer of the ‘ Schutz ’ (right to a more favourable provision) granted by mandatory provisions of the law of the country in which the consumer has their habitual residence (principle of favourability).

(2) The place of performance for all obligations arising from business relationships with us, as well as the place of jurisdiction, shall be our registered office, provided that you are not a consumer but a trader, a legal person under public law or a special fund under public law . The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your place of residence or habitual residence is unknown at the time the action is brought. The right to bring proceedings before a court at another statutory place of jurisdiction remains unaffected by this.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods are expressly excluded.

LODEN-FREY Verkaufshaus GmbH & Co. KG

Maffeistraße 7

80333 Munich

Germany

Telephone: +49 89-2 10 39-0

Email: service@lodenfrey.com

The technical steps involved in concluding the contract, the conclusion of the contract itself and the options for correction are governed by the provisions on ‘Conclusion of the Contract’ in our General Terms and Conditions (Part I).

3.1. The language of the contract is German.

3.2. We do not store the full text of the contract. Vor When submitting your order via the online shopping basket system, you can print out the contract details using your browser’s print function or save them electronically. Upon receipt of the order by us, the order details, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by email.

4. Codes of Conduct

4.1. We have committed to complying with the ‘Käufersiegel’ quality criteria of Händlerbund Management AG and, consequently, with the Ecommerce Europe Trustmark Code of Conduct, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf and https://www.ecommercetrustmark.eu/the-code-of-conduct/

The key features of the goods and/or services are set out in the relevant offer.

6.1. The prices stated in the respective offers, as well as the delivery charges, represent total prices. They include all price components, including any applicable taxes.

6.2. The applicable delivery charges are not included in the purchase price. These can be viewed via a clearly labelled button on our website or in the relevant offer, are shown separately during the ordering process and are to be borne by you in addition to the purchase price, unless free delivery has been confirmed.

6.3. Any costs incurred in connection with the transfer of funds (bank transfer or exchange rate charges levied by financial institutions) are to be borne by you in cases where the delivery is made to an EU Member State but the payment was initiated from outside the European Union.

6.4. The payment methods available to you are listed under a button with the relevant label on our website or in the relevant offer.

6.5. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.

7.1. The delivery terms, the delivery date and any applicable delivery restrictions can be found under a button labelled accordingly on our website or in the relevant offer.

7.2. If you are a consumer, the law stipulates that the risk of accidental loss and accidental deterioration of the goods sold during dispatch is not transferred to you until the goods are handed over to you, regardless of whether the dispatch is insured or uninsured. This does not apply if you have independently commissioned a carrier not designated by the trader or any other person designated to carry out the shipment.

Liability for defects is governed by the ‘Warranty’ provisions in our General Terms and Conditions (Part I). These General Terms and Conditions and customer information have been drawn up by lawyers at Händlerbund specialising in IT law and are continuously reviewed for legal compliance.

Händlerbund Management AG guarantees the legal validity of the texts and accepts liability in the event of formal warnings. Further information on this can be found at: https://www.haendlerbund.de/agb-service.

Last updated: 10 August 2026