Shipping and Charges

You have found your desired article at LODENFREY? By selecting size and the preferred colour you can put the desired article the desired article directly into your shopping cart. For accessories simply click on the shopping cart button.

So that keep an overview of your shopping cart, your virtual shopping cart is displayed at the top right of each page your virtual shopping cart is displayed in the upper right-hand corner of each page. number of articles of your selected products.

You start the start the ordering process by moving your mouse over the shopping cart and then click "Checkout". Now you have the possibility to edit or remove any of the items in your shopping cart. remove them again. Also the addition of new articles after a change is done without any problems.

Once you have you have made your final selection in the shopping cart, you can transmit your personal customer data. For this purpose LODENFREY offers you offers you several options: You can either place your online order without registration, log in as an existing LODENFREY customer via "My Account" or log in via "My account" or open a new customer account.

Through the user guidance of the shopping cart, you can check every previous step of the of the order process once again for correctness. You can therefore navigate comfortably between the steps of the order process navigate.

Payment methods within Germany and Austria:

The payment of the purchase price takes place at LODENFREY depending on the customer request per:

- Paypal - Invoice (20 Euro - 600 Euro) - instant bank transfer - Credit card (VISA Card, Master Card or American Express)

LODENFREY reserves the right to exclude certain payment case, to exclude certain methods of payment and, if necessary if necessary, to deliver only to means of payment which are released by LODENFREY.
(Sofortüberweisung, PayPal or credit card )

If you decide for the payment method "purchase on account", you have after receipt of the commodity 14 days after receipt of the goods to transfer the entire amount to the account account specified in the invoice - in case of non-payment you will automatically be default. When buying by credit card, the debit of your card account card account at the same time as the goods are dispatched.

If you have you have entered your contact details and the desired payment method, you can check your order once again. Are you satisfied with your colour and size and have entered all relevant customer data correctly, you can customer data correctly, you can send your order online. send your order. You will receive an order confirmation by e-mail shortly. If you do not receive a confirmation email after a few hours, please contact our please contact our LODENFREY customer hotline on +49 (0) 89 / 21 039 0 (Mon. - Fri., 9:00 - 18:00).

Unless otherwise stated, your order will be shipped within 2-3 business days via DHL.

Payment methods international shipping (currently only EU countries available):

The payment of the purchase price takes place with LODENFREY for international orders orders exclusively by Sofortüberweisung, PayPal and credit card (VISA, MASTERCARD or AMEX).

Have you your contact details and the desired method of payment, you can check your you can check your order again. Are you satisfied with your colour and size and have entered all relevant customer data correctly, you can customer data correctly, you can send your order online. send your order. You will receive an order confirmation by e-mail shortly. If you do not receive a confirmation email after a few hours, please contact our please contact our LODENFREY customer hotline on +49 (0) 89 / 21 039 0 (Mon. - Fri., 9:00 - 18:00) to contact us.

SHIPPING COSTS DE AND EU COUNTRIES

Due to the current Covid-19 situation, shipping times may be irregular in individual cases.

Within Germany:

LODENFREY charges a service fee of 5,90 Euro for shipping within Germany via DHL. In this service are the costs for packaging, insurance and shipping of the goods are already included.

For DHL express shipments within Germany we charge a flat rate of 12.90 Euro.

International orders (currently only possible to EU countries):

We allow us to charge for shipping to the below listed EU countries per per order and independent of the number of ordered items. shipping costs in the amount of25,- Euro:
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

Here you can find an overview of all shipping costs offered by LODENFREY:

* To these countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

** For orders received by 2pm the day before.

RETURNS

As outlined in thisinstruction, you are entitled to a right of withdrawal for every purchase at LODENFREY. Should an article not fit you ideally or not please you, you can ordered on lodenfrey.com within 14 days free of charge. free of charge.

In doing so, we ask you for returns withinGermany:

• only unworn and faultless goods in the original packaging should be returned to us.
• to put the enclosed return form completely filled out into the return cardboard box
• to stick the parcel label marked "Retoure" on the box
• send the return by DHL to LODENFREY

We ask you for returns from aEU country:

• to send back only unworn and faultless goods in the original packaging.
• to request a return note from us, either by email toservice@lodenfrey.com or by telephone +49 (0) 89 / 21 039 0 (Mon. - Fri., 9:00 - 18:00)
• to stick the parcel label marked "Retoure" on the box
• send the return by DHL to LODENFREY

Please note: To return the goods, all labels on the goods must be in their original condition.

Your right of withdrawal remains unaffected.

Returns can also be sent to the following address:

LODENFREY Online Shop
Löwengrube 18
D-80333 Munich

REFUND OF PURCHASE PRICE OF RETURNS

The refund of the purchase price of returns depends on the respective payment method.

You have chosen purchase on account? Please reduce the invoice amount yourself by the value of the returned goods.

You have chosen payment by credit card? In this case you will receive a credit on the specified card account.

You have paid by instant bank transfer? Of course we will transfer the the value of the return to the account from which you made the transfer. have returned. Please enter your bank account details on the return slip.

You have paid via PayPal? In this case we will refund the value of the return to your PayPal account.