FAQ

Opening hours
We are open for you from Monday to Saturday from 10:00 - 19:00.

Tax Free Shopping
With our partner Premier Tax Free, you as a non-EU citizen can have the VAT on your purchases refund the VAT on your purchases. The necessary Tax Free receipts can be found at the checkouts.

Cashless payment
Would you like to pay by card in our store? Of course we accept all all major EC and credit cards.

Internet access
Would you like to quickly check your emails or surf the web during your shopping trip? surf the web?
We offer our customers a WLAN hotspot WLAN hotspot throughout the store.

Lost property
Have you lost or forgotten something in our store?
We keep lost property at ground floor at the main cash desk.

Gift card
Would you like to give your friends or relatives something from our store but are not sure about the size? but are not sure about the size? No problem, at our gift cards with the desired value are available at our checkouts.

Gift wrapping
Goods that you have purchased in our store can be gift-wrapped on the first floor next to the wrapped as a gift at the packing table next to the main checkout.

Individual customer advice
At LODENFREY, our employees take time for our customers. Our staff are happy to offer advice as part of a personal shopping experience questions about the right outfit for every occasion. Ask a member of staff in the department and we will help you fulfill your individual wishes. help you fulfill your individual wishes.

Press
Please address press inquiries to: Agentur Schöller & von Rehlingen Widenmayerstraße 32 80538 Munich Tel: +49 (0) 89 - 99 84 270 , E-Mail: hello@svr-pr.de

Arrival by public transportation
With the subway and S-Bahn to Marienplatz (all lines) it is only a few minutes' walk to our store.

Tram line 19 stops directly in front of our store (stop: Theatinerstraße).

Directions by car
Address for arrival by car: Maffeistraße 7, 80333 Munich
GPS data: Latitude 48.13949; Longitude 11.57404

Parking
Unfortunately, it is not possible to park directly at our premises. The nearest parking garages in the area are:

Bavaria Parkgaragen Ltd.
Salvatorplatz 1, 80333 Munich
+49 89 - 92 86 83 05
Mon - Sun, open 24 h
Stop: Odeonsplatz

Oberpollinger parking garage
Neuhauser Straße 18, 80331 Munich
+49 89 - 29 02 37 59
Mon - Sun, open 24 h
Stop: Karlsplatz Stachus / Lenbachplatz

G.P. Parkhaus Betriebs-GmbH
Hochbrückenstraße 9, 80331 Munich
+49 89 - 29 87 22
Mon - Sun, open 24 h
Bus stop: Isartor

Bavaria Parkgaragen GmbH Rieger City
Frauenstraße 38, 80469 Munich
+49 89 - 24 22 876
Mon - Sun, open 24 h
Bus stop: Isartor

Parkaus am Marienplatz
Rindermarkt 16, 80331 Munich
+49 89 - 26 51 13
Mon - Sun, open 24h
Bus stop: Marienplatz

Parking garage Oberanger
Oberanger 27, Angerhof, 80331 Munich
+49 1802 - 737 84 71 00
Mon - Sun, open 24h
Stop: Marienplatz / Sendlinger Tor

Parking garage Senefelderstraße
Senefelderstraße 7, 80336 Munich
+49 89 - 59 79 79
Mon - Sun, open 24h
Bus stop: Munich Central Station

If you are not yet sure whether an item of clothing is right for you, you have the option of reserving the item on site in our store or via Click & Collect for up to three days.

Would you like to return or exchange an item from our company?
No problem. problem. You can return unworn clothing or unused goods within two weeks on presentation the receipt within two weeks.
To do this simply contact a member of staff in the department where you bought the item. purchased the item.

If you have purchased goods in the online store, you can also return them to our customer service on the 4th floor.

The item you bought doesn't fit 100%?

No problem, our colleagues from tailoring department will customize every item of clothing purchased from LODENFREY individually and thus guarantee a perfect appearance.
Our customer service can be found on the fourth floor.

Open lengths for suits
You have decided on a suitable suit with open lengths and now want to customize it? No problem. We will be happy to customize your suit in our in-house tailoring department at our head office.

Please understand understanding that, due to our high quality standards, we are unable to make alterations changes that are sent to us.
If you do not wish to have the open length at our premises, any tailor in your area can help you. tailor in your area can help you.

We offer you the option of reserving items from the online store and collecting them from the LODENFREY pick them up at the store.
To do this, select the option in the online store "Pick up in store".
The goods can be tried on in store and paid for directly.
All further information about our Click&Collect service can be found here.

Credit card (Visa, Mastercard, AMERICAN EXPRESS)
PayPal
Klarna
Riverty

For further information please click here.

Deliveries within Germany and to Austria:

LODENFREY charges a service fee of 5.95 euros for shipping within shipping within Germany and to Austria via DHL Go Green*. This service already includes the costs for packaging and shipping the goods. included.

* DHL Go Green: DHL Group transports all national parcels and packages in a climate-neutral way - by investing in global climate protection projects.

Deliveries abroad:

We allow ourselves to ship to the EU countries listed below per order and order and regardless of the number of items ordered shipping costs in the amount of 25,- Euro: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus;

standard shipping via DHL to Italy & Luxembourg is 8.95 euros.

You can find an overview table here.

Delivery times:

Unless otherwise stated in the respective offer, domestic delivery (Germany) takes place within 1-3 days, for deliveries abroad within days, for deliveries abroad within 2-4 days after conclusion of the conclusion of the contract (in the case of agreed advance payment after the time of your payment instruction).

Please note that there is no delivery on Sundays and public holidays. will be made. If you have ordered items with different delivery times, we will send the goods we will send the goods in a joint shipment, unless we have made have made any deviating agreements with you. The delivery time is determined in this case according to the article with the longest delivery time that you have ordered.

If you collect the goods yourself, we will inform you by e-mail about the provision of the goods and the collection options. In this case no shipping costs will be charged.

For further information please click here.

As outlined in the right of withdrawal, you have a right of withdrawal for every purchase at LODENFREY. If an item does not fit you perfectly or you do not like it, you can return the goods ordered on LODENFREY.com to us free of charge within 14 days .
For returns

within Germany, please use the enclosed returns form:
- fill out the enclosed returns form completely and place it in the returns box
- stick the parcel label marked "Returns" on the box
- send the return shipment via DHL to LODENFREY

For returns from an EU country, please:
- request a return slip from us, either by email to service@lodenfrey.com or by phone +49 (0) 89 / 21 039 900 (Mon. - Fri.: 9:00 - 19:00)
- to stick the parcel label marked "Returns" on the box
- to send the return by DHL to LODENFREY

. You can find

more

information on the right of withdrawal here.

Reimbursement