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Found what you were looking for at LODENFREY? Once you’ve selected your size and preferred colour, you can place the item you want straight into your shopping cart. For accessories, simply click on the shopping cart button.

To help you keep track of what’s in your virtual shopping cart, it is displayed in the top right-hand corner of every page along with the number of items it contains.

Start the ordering process by hovering over the shopping cart with your mouse and clicking “Checkout”. You will now have an opportunity to edit or remove the items placed there. It is also easy to add new items after making a change.

Once you’ve finalised your choices in your shopping cart, you can enter your personal customer details. LODENFREY offers several ways of doing this: You can either process your online order without registering, log into your existing LODENFREY customer account via “My Account” or open a new customer account.

You can use the user guidance in the shopping cart to check that you have completed each step of the ordering process correctly. This makes it easy to navigate between the various steps of the ordering process at any time.

Payment types within Germany:

LODENFREY offers the following payment types depending on the customer’s preference:

• Paypal
• Rechnung (EUR 20 - 600)
• Sofortüberweisung
• Credit card (VISA Card, Master Card or American Express)

LODENFREY reserves the right to exclude particular payment types in certain cases and, if necessary, to only offer payment methods approved by LODENFREY.
(Sofortüberweisung, PayPal or credit card)

If you choose “Purchase by invoice” as your payment type, you will have 14 days from receipt of the goods to transfer the full amount to the account detailed in the invoice – if this amount is not paid, you will automatically be in default. If you pay with a credit card, your card account will be charged when the goods are shipped.

Once you have provided your contact details and indicated your preferred payment type, you will have one more chance to review your order. If you are happy with your choice of item, colour and size and have entered all the relevant customer details correctly, you can send off your order online. You will shortly receive an e-mail confirming your order. If you do not receive a confirmation e-mail within a few hours, please call our LODENFREY customer hotline on +49 (0) 89 / 323 8590 222 (Mon to Fri, 9 a.m. to 6 p.m.).

Unless otherwise stated, your order will be shipped by DHL within two to three working days.

Payment types for international shipping (currently only available for EU countries):

Payments to LODENFREY for international orders can only be made by Sofortüberweisung, PayPal and credit card (VISA, MASTERCARD or AMEX).

Once you have provided your contact details and indicated your preferred payment type, you will have one more chance to review your order. If you are happy with your choice of item, colour and size and have entered all the relevant customer details correctly, you can send off your order online. You will shortly receive an e-mail confirming your order. If you do not receive a confirmation e-mail within a few hours, please call our LODENFREY customer hotline on +49 (0) 89 / 323 8590 222 (Mon to Fri, 9 a.m. to 6 p.m.).

SHIPPING COSTS IN GERMANY AND EU COUNTRIES

Within Germany:

LODENFREY charges a flat-rate service fee of EUR 4.90 for shipping within Germany by DHL. This service includes the costs of packaging, insurance and shipping the goods.

We charge a flat-rate fee of EUR 12.90 for DHL Express shipments within Germany.

International orders (currently only available in EU Countries):

We reserve the right to charge a shipping fee of EUR 25 per order for shipments to the EU countries listed below, regardless of the number of items ordered:
Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

You can find an overview of all the shipping cost types offered by LODENFREY here:

SHIPPING METHOD
SHIPPING COSTS DELIVERY AFTER SHIPPING
Standard shipping by DHL within Germany EUR 4,90 per order
One to two working days
DHL Express within Germany
EUR 12,90 per order
By 12 p.m. on the next working day**
Standard shipping by DHL to Austria EUR 4,90 per order One to three working days
Standard shipping by DHL to Europe* EUR 25,00 per order One to three working days

* In these countries: Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

** If we receive the order by 2 p.m. on the previous day. 

RETURNS

As stated in these instructions, you have the right of return for every purchase from LODENFREY. If an item you ordered on lodenfrey.com doesn’t quite fit or you don’t like it, you can send it back to us within 14 days free of charge.

For returns within Germany, please...

  • only send unworn and undamaged goods back to us and only in the original packaging
  • complete the enclosed returns form and place it in the box
  • stick the parcel sticker labelled “Return” on the box
  • send the item to LODENFREY via DHL

For returns from an EU country, please...

  • only send unworn and undamaged goods back to us and only in the original packaging
  • request a returns form from us, either by e-mail via service@lodenfrey.com or by telephone on +49 (0) 89 / 323 8590 222 (Mon to Fri, 9 a.m. to 6 p.m.)
  • stick the parcel sticker labelled “Return” on the box
  • send the item to LODENFREY via DHL

Please note that returned goods must include all original labels.

This will not affect your right to return.

You can also return items to the following address:

LODENFREY onlineshop
Löwengrube 18
D-80333 München

REFUNDING THE OURCHASE PRICE OF RETURNED GOODS

How we refund the purchase price of returned goods depends on the particular payment type used.

If you chose “Purchase by invoice” as your payment type, please deduct the cost of the returned goods from the invoice amount yourself.

If you paid by credit card, the card account you provided will be credited.

If you paid via Sofortüberweisung, we will of course transfer the cost of the returned item back to the account you used to pay. To enable us to do this, please provide your account details on the returns form.

If you paid via PayPal, we will refund the cost of the returned goods to your PayPal account.