FAQ

Opening hours
We are open for you from Monday to Saturday from 10:00 - 19:00.

Tax Free Shopping
With our partner Premier Tax Free you can as a non-EU citizen have the VAT on your purchases. The necessary Tax Free vouchers can be found at the checkouts.

Cashless payment
You would like to pay in our house with card? Of course we accept all common EC and credit cards.

Internet access
You would like to check your emails or surf the web during your shopping tour? surf the web?
We offer our customers in the entire house a WLAN Hotspot in the whole house.

Lost property
You have lost or forgotten something in our house?
We keep lost and found items at on the ground floor at the main cash desk.

Gift card
You would like to give your friends or relatives something from our house? but you are not sure about the size? No problem, at our cash desks you can get gift cards with the desired value of goods.

Gift box
Goods that you have purchased in our store can be gift-wrapped at the packing table on the first floor next to the main at the packing table on the ground floor next to the main checkout.

Individual customer advice
At LODENFREY our employees take time for our customers. Our Persona Persona l is happy to offer advice on questions about the right outfit for any questions about the right outfit for any occasion. Just ask a member of department, and we will help you to fulfill your individual wishes. you to fulfill your individual wishes.

Press
Please direct press inquiries to: Sallinger Consult & Press,Friedrichstraße 32, D-80801 Munich, Tel:+49 (0)89 - 38 88 845 - 20, Fax: +49 (0)89 - 38 88 845 - 22, E-Mail:info@SallingerPR.de

Approach with public transport
With the underground as well as the suburban train to Marienplatz (all lines) it takes only a few minutes walk to our store.

Streetcar line 19 stops directly in front of our store (stop: Theatinerstraße).

Approach by car
Address for directions by car: Maffeistraße 7, 80333 Munich, Germany.
GPS data: Latitude 48.13949; Longitude 11.57404

Parking spaces
Unfortunately, parking is not possible directly at our house. The nearest parking garages in the area are:

Bavaria Parkgaragen GmbH
Salvatorplatz 1, 80333 Munich
+49 89 - 92 86 83 05
Mon - Sun, open 24 h
Stop: Odeonsplatz

Oberpollinger multi-storey parking lot
Neuhauser Street 18, 80331 Munich
+49 89 - 29 02 37 59
Mon - Sun, open 24 h
Stop: Karlsplatz Stachus / Lenbachplatz

G.P. Parkhaus Betriebs-GmbH
Hochbrückenstraße 9, 80331 Munich
+49 89 - 29 87 22
Mon - Sun, open 24 h
Stop: Isartor

Bavaria Parkgaragen GmbH Rieger City
Frauenstrasse 38, 80469 Munich
+49 89 - 24 22 876
Mon - Sun, open 24 h
Stop: Isartor

Parkaus at Marienplatz
Rindermarkt 16, 80331 Munich
+49 89 - 26 51 13
Mon - Sun, open 24h
Stop: Marienplatz

Parking garage Oberanger
Oberanger 27, Angerhof, 80331 Munich
+49 1802 - 737 84 71 00
Mon - Sun, open 24h
Stop: Marienplatz / Sendlinger Tor

Parking garage Senefelderstraße
Senefelderstraße 7, 80336 Munich
+49 89 - 59 79 79
Mon - Sun, open 24h
Stop: Munich Central Station

If you are still not quite sure whether the garment is really the right one, you can leave your goods on hold in the department for up to three days.

You would like to return or exchange an article from our house?
No problem. You can return unworn clothing or unused merchandise within two weeks within two weeks upon presentation of the receipt.
Simply contact one of our simply ask a member of staff from the department in which you purchased the item. purchased the item.

If you have purchased goods in the online store, you can also return them to our customer service department on the fourth floor. customer service on the 4th floor.

The purchased item does not fit 100%?

No problem, our colleagues from the tailoring fit every garment purchased at LODENFREY individually and thus guarantee individually and thus guarantee a perfect appearance.
Our customer service is located on the fourth floor.

Open lengths for suits
You have decided on a suitable suit with open lengths and now you want to now want to adjust it individually? No problem. We will be happy to fit your suit in our in-house alteration tailor shop in the head office.

Please understand that due to our high quality standards we are not able to carry out any changes that are sent to us.
If you do not want to have the the open length in our house, any tailor in your area can help you. tailor in your area can help you.

We offer you to reserve items from the online store and pick them up at the LODENFREY store.
To do this, select the option in the online store "Pick up in store".
The goods can be tried on and paid for directly at the store.
All further information about our Click&Collect service can be found here.

Credit Card (Visa, Mastercard, AMERICAN EXPRESS)
AmazonPay
PayPal
AfterPay (Invoice)

For more infromation please click here.

Domestic (Germany) and Austrian deliveries:

LODENFREY charges a service fee of 5,90 Euro for the shipping within shipping within Germany and to Austria via DHL. In this costs for packing and shipping of the goods are already included. included.

Deliveries abroad:

We allow ourselves to charge for shipping to the EU countries listed below per per order and regardless of the number of ordered items. shipping costs in the amount of 25,- Euro: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

Standard shipping by DHL to Italy & Luxembourg is 7,90 Euro.

You can find an overview table here.

Delivery times:

As far as in the respective offer no other period is indicated, the delivery of the goods in the inland (Germany) takes place within 1-3 days, for deliveries abroad within 2-4 days after conclusion of the contract after conclusion of the contract (in case of agreed prepayment after the date of your payment instruction).

Please note that on Sundays and public holidays there is no delivery will be made. If you have ordered items with different delivery times, we will send the goods in one we will send the goods in one shipment, unless we have made a have made any other agreements with you. The delivery time in this case is determined by the article with the longest delivery time delivery time you have ordered.

In the case of self-collection, we will inform you by e-mail about the provision of the goods and the collection options. In this case no shipping costs will be charged.

For more infromation please click here.

As outlined in the right of withdrawal, you are entitled to a right of withdrawal for every purchase at LODENFREY. If an item does not fit you ideally or you do not like it, you can return the goods ordered on LODENFREY.com within 14 days free of charge.

We ask you for returns within Germany
- to put the enclosed return form completely filled out in the return box-
- to stick the package label marked "Retoure" on the box-
- to send the return by DHL to LODENFREY

We ask you for returns from an EU country:
- to request a return bill from us, either by email to service@lodenfrey.com or by phone +49 (0) 89 / 21 039 0 (Mo. - Fr.: 9:00 - 19:00 Uhr)
- to stick the parcel label marked "Retoure" on the box-
- to send the return by DHL to LODENFREY

you can find more information about the right of withdrawal here.

The refund of the purchase price of returns depends on the payment method.

Purchase on account:
Please reduce the invoice amount yourself by the value of the returned merchandise.

Credit card:
In this case, you will receive a credit to the specified card account.

Instant bank transfer:
Of course, we will transfer the value of the returned goods back to the account from which you made the transfer.

PayPal:
In this case we will refund the value of the return to your PayPal account.